Neat Group develops a telecare solution for people with communication problems

The Neat Group, Telemedicine Specialists, Telecare systems, Fixed telecare and mobile telecare, has launched SmartCom, A communication system that facilitates the integration of people with hearing impairments.

Elderly people who are deaf or have communication problems need to access information and communication from their environment and, today, The telecare service is very limited. Telecare aimed at users who are deaf or have limited communication capacity does not respond to the need for the necessary communication between the control centre and the user and is limited to dispatching emergency services when a call or warning occurs.

With the aim of complementing the services currently provided to people with hearing impairments and to advance the quality of the service, the Neat Group has developed Smartcom, A system that facilitates the integration of elderly people with hearing or communication problems into the telecare service.

Smartcom is an instant messaging system with predefined questions and answers, that allow the user to communicate with the operator at all times. In this way, If a hearing-impaired user needs help, they just need to press the red button that appears on the device's screen to alert the control unit. Once the alarm has been sent, The terminal allows the user to select the type of alert they want to send: 'Help', 'Fall' or 'Resources'. Once the option is selected, A question dialog is started with predefined answers, such as 'Have you hurt yourself?', 'Where does it hurt??' or 'Doctor contacted and on its way' between the operator and the user. In this way, it is possible to reassure the user and mobilize the necessary emergency services for each alarm.

The device is very easy to use thanks to its touch screen and also allows the focus to initiate the dialogue, such as to remind you of your doctor's visit, A medication, etc... This makes it possible to cover all the needs of the telecare service, such as emergency communications, and user tracking from the Contact Center.