Vivotek opens a service center in the Netherlands

The manufacturer of IP surveillance solutions, Vivotek, has opened a goods return center in the Netherlands, which will be managed by the Dutch company Comserve Network Netherlands and which will be used to provide services for the repair or replacement of products from the Taiwanese firm within the product warranty period.

Vivotek has opened a Return Merchandise Authorization center (RMA) in the Netherlands, guaranteeing a delivery time of 7 business days for return. From now on, the after-sales service provider Comserve Network Netherlands BV, based in the Netherlands, will provide repair or replacement services for Vivotek products within the product warranty period.

William Ku, Vivotek Brand Business Director, has manifested: “We are excited to work with Comserve to meet the growing demands of users around the world., particularly in Europe”. Según Ku, more than 40% of Vivotek's sales revenue comes from Europe. “At Vivotek we understand the demands of the market and what it takes to be a leading brand in the industry., and we will continue to provide unparalleled service to our users and clients”, concludes Ku.

For your part, Geert-Jan van Etten, Comserve Network Program Manager, has commented: “Comserve has invested heavily in integrating all aspects of after-sales services. This ensures customers have access to a single web portal where it is easy to register, track and trace RMAs, raise questions and queries and generate status or analysis reports “.