Qmatic expands its Orchestra platform to optimize customer installations

Orchestra is a platform in which Qmatic invests to make it evolutionary and with this objective it has incorporated four new modules into the solution: prior appointment, expressia, mobile and business intelligence.

Orchestra is a solution designed for clients who need complete management of their company. The company or public institution can view and analyze customer status across all areas of its organization. It is made up of hardware and software elements, and it is scalable, depending on user needs. Allows structuring, plan and improve the customer service experience as well as streamline the operation and operational efficiency of organizations. The configuration of the functionalities can be adapted to the needs of each client, these are bank offices, insurers, hospitals, retail companies or Public Administrations, while maintaining centralized management and reporting.

Thanks to Orchestra's configurable and modular architecture, Qmatic continues to invest to offer an evolutionary platform. The configuration of the functionalities can be adapted to the needs of each client, while maintaining centralized management and reporting. This structure makes Orchestra a flexible and scalable solution over time..

Continuing with this line of evolutionary platform, Qmatic has included four new modules to its Orchestra solution: prior appointment, expressia, mobile and business intelligence. “Utilities that complete and expand the benefits of our Customer Experience Management platform (CEM), that materialize the strong investment that Qmatic makes to enrich the facilities and services of clients”, explains Martin Carvallo, general director of Qmatic Spain.

The appointment module, calendar and reservations allows control of the appointment process, ensuring that these are part of the care process, so that no time is wasted and the experience goes smoothly.

The Expressia module invites the customer to rate their degree of satisfaction with the service received; while Qmatic mobile offers customers and users the possibility of connecting with its service, in a multichannel world. For companies and public institutions, The process will be more economical and will allow more people to be served with fewer resources.; and organizations will be able to create their application in a simple way or integrate it into the rest of the manufacturer's applications.

Finally, Orchestra offers a business intelligence option (BI) web based. It is easy to use as it is based on the drag and drop function, and third-party data can be integrated to create even clearer pictures of the organization. With a graphic approach it allows addressing important problems, solve them in time and even see critical business intelligence in the staff's intelligent business applications.

This Business Intelligence module (BI) three options are offered: information, analytics and dashboard. The first captures and presents data over previously defined time periods, allowing you to check the status of the business at a glance. Reports of raw values ​​or performance can be prepared and the parameters are comparable supports calculation to make reading as simple as possible.

Analysis option provides a tool to find the indicators. It is designed to be used for ad-hoc purposes and also to be incorporated with other common tools.
Dashboard feature provides insight into business performance and includes multiple charts, paintings, tables and other indicators to highlight key performances.

Vertical sectors

Qmatic helps distribution and retail companies increase customer performance in their stores and business volume. Orchestra provides valuable data in relation to the profile of customers in stores, in addition to helping to improve in-store marketing.

Orchestra allows banks, financial institutions and companies in the insurance sector differentiate themselves from their competitors by offering a service adapted to their clients, in such a way that it manages to improve its sales figures by knowing how to respond to the specific needs of customers thanks to qualified personnel. Requests are processed faster, with a higher success rate and staff feeling more valued.

This Orchestra platform also offers a global and consolidated vision of a public service as a whole through fundamental metrics. These metrics are customizable for each public institution in a quick and easy way., and can be shared with citizens to help promote a transparent and professional public service. In addition, the efficiency of officials is increased, offering them a professional solution to interact with their users and reduce their stress levels.