Qmatic Orchestra 7 offers new functionalities for Customer Journey management

Dirigida Retail, bank, Public Administrations and healthcare, This version offers new functionality for appointments and web bookings, in addition to incorporating BI and statistics services.

Qmatic has presented version 7 of its flagship Orchestra platform integrated by a modular solution, where customers can choose from pre-installed applications like Click & Collect for Retail or custom development to adapt to each need.

The new version is designed in accordance with the upcoming General Data Protection Regulation (GDPR), which will come into force in the European Union in May 2018. This means that the system is shipped with a set of documentation, processes and tools to help the user comply with community regulations.

Efficient management of the Customer Journey requires agility in each contact with customers, whether it is a consumer, a patient or a citizen who requests the service. This implies giving a quick response at different points in the interaction and relationship process with the user., including managing customer feedback after testing the service, both online, from the website, as in person.

With various solutions such as mobile tickets, instant customer feedback, business intelligence and statistics, the modular Customer Journey management solution Qmatic Orchestra 7 responds to growing market demand for a flexible solution, scalable and customizable.

“Depending on your business environment, Our clients have different needs both in terms of functionality and complexity of the solution. With our new modular offer, we can design a solution that adapts perfectly to each client. This means that whatever your needs, Qmatic will be able to provide the solution. And thanks to the modular design, can grow as your needs do”, commented Robert Ekström, president and CEO.

Aimed at organizations in the retail sectors, financial, Public Administrations and healthcare, Qmatic Orchestra 7 offers new and improved functionality in areas such as appointments and web bookings. This provides a seamless customer experience, along with Business Intelligence and statistics services, while becoming the ideal tool for resource planning and operational optimization.

Besides, with the modernization of the platform, adapts to all integration requirements with existing IT infrastructure. To ensure integrity and reliability, The new version also has updated and improved security.