The system of 'virtual police', launched by Indra, has a kiosk with a push button, an intercom, an ergonomic panoramic camera and other video surveillance offering a broader view of the area. Those two elements the communication network and recording image and sound via optical fiber and CCTV Hall bind.

El Ayuntamiento de Pamplona ha puesto en marcha dos puestos de ‘policía virtual’ en la plaza Sanduzelai en el barrio de San Jorge y en la plaza Alfredo Floristán en el barrio de la Milagrosa. Se trata de dos dispositivos que facilitan la comunicación entre la Policía Municipal y los ciudadanos que, a través de esos puestos, podrán alertar de situaciones de peligro y otros sucesos reseñables.

The system of 'virtual police' kiosk consists of a 2.8 meter high, white and blue with a button, an intercom and an ergonomic camera that fits the height of the plaintiff citizen. At that joins another panoramic camera surveillance located near the position to have a broader view of the area.

Those two elements communication network and recording video and audio via fiber optics and CCTV City Council together and, finally, the Operational Coordination Center Municipal Police (CEPA) with a permanent presence and immediate call attention by alarms enabled purpose.

Once implemented the system, both under the request of a citizen as initiated by an agent in a given situation, the camera will display the area to then take appropriate decisions and react more informed before the concrete fact.

This Tuesday the Mayor of Pamplona, ​​Enrique Maya, the councilor for Citizen Security, Ignacio Polo, director of Public Safety, Alberto Margallo, and the head of the Municipal Police, Simón Santamaría, have conducted a demonstration of this new communication system between citizens and the municipal police in the 'virtual police' Sanduzelai located in the plaza. At the moment two posts have been installed in two areas of the city where coexist both minor and young and old enjoying their leisure time. It is possible to enable points of interest in connection points and make the temporary relocation of kiosks.

simple operation

System operation is simple and very intuitive. In addition, the steps are printed at the kiosk next to the screen itself, both Castilian and Basque.

The citizen who wants to contact the Municipal Police should stand in front of the screen that has the kiosk and press the call button. At that time, the kiosk lights and the Municipal Police received at the CECOP one sound-light alarm instantly, while viewing both images kiosk itself as the panoramic camera located in the area.

Received the call begins two-way chat between citizens and the police. The Municipal Police, in view of the images you see and information that supplies the caller, take appropriate decisions, the application can be addressed remotely or send a patrol. Once the conversation, kiosk light will turn off. Throughout this process it will record both image and sound communication established between police and citizens.

No cost to the City

The 'virtual police', valued at 82,323.54 euros, did not entail any cost for the City of Pamplona. Their placement is part of the improvements presented at the time by the company Indra Sistemas, Awarded the contract for maintenance and installation of traffic light installations in the city.

These kiosks join other municipal police have available and at the service of citizens to establish channels of communication of incidents in the city.


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By • 20 Feb, 2013
• Section: Cases of study, Security, Telepresence / videoconferencing

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