Neat Group develops a telecare solution for people with communication problems
The Neat Group, telemedicine specialists, telecare systems, fixed telecare and mobile telecare, SmartCom has been launched, a communication system that facilitates the integration of people with hearing problems.
Older people who are deaf or have communication problems have the need to access information and communication from their environment and, currently, the telecare service is very limited. Telecare aimed at deaf users or users with limited communicative ability does not respond to the need for necessary communication between the control center and the user and is limited to sending emergency services when a call or warning occurs..
With the aim of complementing the services currently provided to people with hearing impairments and to advance the quality of service, he Neat Group has developed Smartcom, a system that facilitates the integration of older people with hearing or communication problems in the telecare service.
Smartcom is an instant messaging system with predefined questions and answers, that allow the user to communicate at all times with the operator. Thus, If a user with hearing problems needs help, they only have to press the red button that appears on the device screen to alert the control center.. Once the alarm is sent, The terminal allows the user to select the type of alert they want to send: 'Aid', ‘Fallen’ or ‘Resources’. Once the option is selected, a dialogue of questions with predefined answers starts, such as 'Have you hurt yourself??’, 'Where does it hurt?' or 'Doctor contacted and is on the way' between the operator and the user. In this way, it is possible to reassure the user and mobilize the necessary emergency services in each alarm..
The device is very easy to use thanks to its touch screen and also allows the care center itself to initiate the dialogue, such as to remember the doctor's visit., a medication, etc...which allows us to cover all the needs of the telecare service such as emergency communications, social networks and user tracking from the Service Center.
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