Two 'virtual police officers' will facilitate communication between citizens and the Municipal Police in Pamplona

The 'virtual police' system, launched by Indra, It consists of a kiosk with a push button, an intercom, an ergonomic camera and another panoramic video surveillance camera that offers a broader view of the area. These two elements are joined by the communication network and image and sound recordings through fiber optics and the City Council's CCTV..

The Pamplona City Council has launched two 'virtual police' posts in Plaza Sanduzelai in the San Jorge neighborhood and in Plaza Alfredo Floristán in the Milagrosa neighborhood.. These are two devices that facilitate communication between the Municipal Police and the citizens who, through those posts, They will be able to warn of dangerous situations and other notable events.

The 'virtual police' system consists of a kiosk 2,8 meters high, white and blue, with a push button, an intercom and an ergonomic camera that adjusts to the height of the demanding citizen. This camera is joined by another video surveillance panoramic located in the vicinity of the post to have a broader view of the area..

These two elements are joined by the communication network and image and sound recordings through fiber optics and the City Council's CCTV and, finally, the Municipal Police Operational Coordination Center (CECO) with permanent presence and immediate attention to the call through alarms enabled for this purpose.

Once the system is launched, both at the request of a citizen and at the initiative of an agent in a given situation, The cameras will visualize the area to be able to make the appropriate decisions and react with greater knowledge of the facts to the specific event..

This Tuesday the mayor of Pamplona, Enrique Maya, the delegate councilor for Citizen Security, Ignacio Polo, the director of Citizen Security, Alberto Margallo, and the head of the Municipal Police, Simon Santamaria, have carried out a demonstration of this new communication system between citizens and the municipal police in the 'virtual police' located in Sanduzelai Square. At the moment, two stalls have been installed in two areas of the city where children, young people and adults coexist enjoying their leisure time.. It is possible to enable connection points in other places of interest and temporarily relocate the kiosks..

Simple operation

The operation of the system is simple and very intuitive. Besides, The steps to follow are printed on the kiosk itself next to the screen, in both Spanish and Basque.

The citizen who wants to communicate with the Municipal Police must stand in front of the screen on the kiosk and press the call button.. Then, The kiosk lights up and the Municipal Police receives an instant acoustic-luminous alarm at the CECOP, at the same time that it displays both the images of the kiosk itself and those offered by the panoramic camera located in the area.

Call received, The two-way conversation begins between the citizen and the police officer. The Municipal Police, in view of the images you see and the information provided by the communicator, will make the appropriate decisions, The request can be attended to remotely or a patrol can be sent. Once the conversation is over, the kiosk light will go out. During this entire process, both the image and sound of the communication established between police and citizen will be recorded..

At no cost to the City Council

The 'virtual police', valued at 82.323,54 euros, have not entailed any cost for the Pamplona City Council. Its placement is part of the improvements presented at the time by the company Indra Systems, awarded the contract for maintenance and assembly of traffic light installations in the city.

These kiosks join others that the Municipal Police has available and at the service of citizens to establish communication channels for incidents in the city..