A technology analyzes the degree of customer satisfaction through voice

Verbio, the only company in Spain that develops virtual agents with its own technology, offers voice intelligence solution, capable of automatically detecting human emotions through speech.

Offering good customer service forces companies to carry out exhaustive market studies to understand well what their customers want and expect to receive from their products and services.. However, now the tastes, desires, Angers and the degree of satisfaction of users of a service can be easily known thanks to the voice intelligence system.

The great advances that have emerged in the second generation of speech analytics (voice intelligence) of the company Verbio have reported an important progression in the detection of human emotions through voice.

Verbio, one of the few companies worldwide that, through speech technologies, They cover all aspects of communication between people and machines, announces a revolution in the sector that will allow us to identify much more than age, the gender or origin of the user.

The automatic audio analysis tool that extracts information from the content and the people on the other end of the phone, Nowadays, you can detect the reason for a customer's call, know the quality of customer service or identify the profile of each of the interlocutors.

The development of speech analytics allows companies to know opinions, tastes and concerns of your clients, as well as analyze the causes of dissatisfaction, which provides very valuable information to improve sales and know the user better to offer them the product they want.. Detect anger, calculate waiting times, Knowing when call center announcers overlap or identifying when a company's agents have doubts or shout in their response to a customer are some examples of what this system is capable of contributing to a company..

This way, the Verbio voice intelligence system, used by companies like Servihogar, Race, Organic, Fastco o TV3, manages to identify and structure the content of the dialogues, transcribing them and dividing them into categories based on their content and motivations.

Antonio Terradas, CEO of Verbio, highlights that the improvement of this technology “has made great progress in the level of identification of human emotions.”, You have almost reached the point of detecting whether the person you are having a conversation with is lying or, on the contrary, tells the truth".

With its own offices in Spain and Brazil, verb is also present in Mexico, Argentina, Colombia, Paraguay, Peru, Chile and Uruguay. The Spanish technology company currently has clients such as Telefónica, TV3, Servihogar, Attentive, Generalitat Catalonia, “la Caixa”, CZECH, BBVA, ONCE, Codorniu and Tax Agency, inter alia.