Orange installs the BeWin smart manager in its stores to adapt to the new situation

This reopening has been accompanied by recommendations in the form of capacity limitations, safety distances and hygiene measures as a form of prevention. With this objective, has implemented Altabox digital solutions|Econocom for appointment management, shifts and counting system.

Orange has expanded its reopening of stores to the entire national territory since the beginning of the phase 0 declared by the Government and has taken the opportunity to introduce new solutions that allow more intelligent customer management.

The reopening of stores has been accompanied by recommendations in the form of capacity limitations, safety distances and hygiene measures as a form of prevention. In this scenario, Orange has decided to go one step further and introduce technological solutions that allow it to face these challenges in an automatic way and focused on the benefit of its customers..

The appointment application and shift management are expanded through the Orange application, and from the shop windows themselves, where clients can follow the evolution of shifts at all times.

For capacity control, The functions of the counting systems have been expanded through highly reliable 3D sensors. These manage the input data, departures and capacity in real time, both to inform Orange employees, to inform customers through the digital signage screens located in the windows and inside the stores.

This information is combined with the prior appointment and appointment information., so that visitors can know the status of their visit at all times and manage the wait in a more pleasant way.

The management of shifts and appointments has an intelligent manager, the BeWin solution Altabox|econocom, which allows the capacity to be adapted depending on the Orange staff available in the store at all times, and according to pre-established appointments. The store thus adapts not only to the capacity regulations according to square meters, but also according to the staff who can serve visitors and manage the store with the greatest security. Communication with customers is fluid at all times and adapts in real time to the store's activity..

“It is a project that has started with the Orange stores in Madrid and large capitals, although the idea is to extend it to all the company's concepts where there is communication with screens”, comments Roi Iglesis, Product Global Manager de econocomretail.

Orange has opted for Altabox digital solutions|Econocom, company that owns the BeWin solution for appointment management, shifts and integrated counting system. The services it has prepared for this new retail scenario are integrated with its digital signage solutions. (more information at Digital AV) that allow us to issue appropriate messages and recommendations to consumers.