PSNI Global Alliance introduces Global AV Services Certification

The global network of technological integrators and audiovisual services PSNI Global Alliance has presented the new Global Services Certification, that establishes standardized support mechanisms around the world.

Following a recent global survey with certified solution providers (CSP) and after the success of its Global Deployment Certification, PSNI Global Alliance has taken another step to establish standardized and common mechanisms for its entire network with the Global Services Certification.

One of the advantages of this certification is that it establishes a baseline of soporte AV and key principles for service collaboration between NISP certified solution providers, intended for the functions and positions of an organization that manage, offer or provide after-sales assistance services.

About the benefits that the new certification brings Chris Miller, PSNI chief executive, explains that “we want our CSPs, partners and end users know they are receiving the highest level of service, wherever they are globally”.

This certification “It is the natural evolution of our growing network -he adds-. Services are the future of any business: They keep customers coming in the door and give integrators the opportunity to delight their customers and deliver an incredible, consistent experience.. Our global clients demand a consistently high level of expertise, and we want to standardize your approach across the network to ensure these standards are met”.

CSPs with service certification will follow common communication methods, provide timely responses to requests for assistance and represent themselves, to the originating CSPs and the PSNI with these standards.

Besides, They have an exhaustive Service Manual, which details the foundations for an excellent AV service and guidelines for collaboration, with the aim of creating trust in the network and for end users around the world.

“As businesses around the world return to business after the pandemic, We are helping to ensure that our CSPs and partners, as well as your clients, receive the highest levels of support in the industry. This latest certification is one more way to provide peace of mind that these standards are met.”.

To date, PSNI Global Alliance represents two hundred authorized service and integration companies worldwide, making it the largest global network of audiovisual integrators covering the largest geographic area in the world.