Santander City Council launches an accessible information point for deaf people

The Santander City Council has launched a new information point accessible for deaf people, equipped with a touch screen, whose design follows the criteria so that it can be used by people with disabilities. Through this point, Its users will be able to make inquiries through videoconference with a sign language interpreter and obtain information about all municipal services..

The Santander City Council has a municipal information point accessible for deaf people, a device that allows these citizens to contact the municipal interpreter, via video conference, to help you resolve your doubts.

The Councilor for Personal Autonomy, Roberto del Pozo ; the president of the Federation of Deaf People of Cantabria (FESCAN), Armando Palacio; and the vice president of the Spanish Committee of Representatives of People with Disabilities (CERMI) in Cantabria , Mar Arruti; have presented this new adaptation for people with disabilities.

This information point, which has been located in the citizen service area of ​​the main floor of the Town Hall, sirve “mainly for deaf people to get in touch, live and real time, with the interpreter”, Del Pozo indicated. This interpreter, which is located in the Local Development Agency, will take care, as explained by the councilor, of “advise, inform, help, and in last case, to go” to provide service to that person.

Both the deaf person and the interpreter have cameras in their respective devices., so both can communicate “easily” by sign language, Del Pozo has highlighted, although, in case the interpreter is not available, this accessible point will display information to contact her. Besides, This device contains information on disability issues, the actions that the Department of Personal Autonomy has developed in the last four years, as well as other information about the city of Santander.

Del Pozo explained that the accessible municipal information point of the Santander City Council (PI+) utiliza la tecnología “touch-sensitive pad”, by which you can control the movement of the cursor on the screen with your finger, as well as pressing buttons and other sensitive areas. “When navigating the screen, The user can find information on how to make a video conference with the municipal interpreter in sign language to facilitate, even more if possible, access to municipal information”, has pointed out.

Del Pozo has emphasized that this accessible information point also has audio so that anyone can find out about the disability actions carried out by the City Council..

People in wheelchairs
Besides, This accessible information point will also serve people in wheelchairs who will be able to establish a conversation with the interpreter, in case you need any type of advice or help.vIn this regard, the device has a keyboard, which is extendable outwards, so that people in wheelchairs can access the services of this accessible information point from here, since you use the touch screen “it would be more complicated for them”, according to the councilor.