Viclone and Movistar launch an advanced virtual assistant

This assistant serves more than 15.000 consultations with a 97% effectiveness in responses, and all in real time.

A virtual but very human customer service assistant, that serves more than 15.000 consultations with a 97% effectiveness in responses, and all in real time. This is the innovative customer service they have created Movistar y Viclone, pioneering Spanish company in the creation of virtual assistants.

Viclone is developed with the most advanced design technology, artificial intelligence and natural language, the one used between people as a common means of communication. So, Viclone is capable of serving its clients as if they were another person in the company., but without dependence on human personnel. This allows users and clients to forget that they are talking to a machine. The realism and human appearance of Viclone are accompanied by the highest level of precision and accuracy in the responses it offers to users..

Viclone and Movistar have managed to take a new technological leap in the development of virtual assistants with the creation of Mónica Viclone. With this assistant, The Spanish multinational telephone company has managed to better inform its customers, reducing operational costs in telephone service and increasing online sales.

Viclone is a powerful marketing technology tool as it improves the user experience: favors your communication with the company, clarifies your doubts and never leaves you alone in your decisions. Ultimately, the user is a satisfied customer, and this is so because when he asks a question, get a response immediately, and also in a clear and personalized way.

After more than a decade, The company has managed to get its virtual clones into the customer service of the best companies and organizations. For the company, is an excellent customer service solution that will allow you to help and support users and customers 24 hours of the day, in different languages, no matter where they are, and from any type of support, including smartphones and tablets.

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