Google Helpouts, new learning service, collaboration and consultation by videoconference

Officially available after months of testing, Google has introduced Helpouts, a new two-way help and collaboration service that works on the company's Hangouts video conferencing platform.

Google has officially presented Helpouts, a service in which users can ask for help and resolve doubts with experts in each subject through the company's Hangouts videoconferencing platform, in some cases free of charge and in others paid.

After months of testing, Helpouts now has language learning services available with Rosetta Stone; Sephora beauty and cosmetics, from a wide variety of suppliers, among which are large, small and medium-sized companies and independent experts. Its use is simple; The user who wants to resolve a specific issue or consult accesses a catalog of experts who offer their services. (with ratings and reviews and salaries) to help you with the matter in question, either on the spot by video conference or organizing a virtual appointment.

As they have assured from Google in the presentation of this new service, “Helpouts aims to help people help others.”. We want to use the convenience and efficiency of the web so that anyone, no matter where you are or what time it is, easily connect with someone who can help you”.

Las características específicas de Helpouts frente a otros servicios que utilizan el vídeo online o chats para resolver cuestiones o tutoriales de Internet, es que esta propuesta de Google es que los expertos que aparecen en el catálogo de servicios marcan la remuneración de cada consulta o resolución de problemas (por tiempo consumido o minutos de uso del servicio o una cantidad fija según la dificultad, especialización, etc.), si bien Google ingresa un 20% de dichos ingresos por uso del motor y servicio.

Otra de sus ventajas es la flexibilidad 24×7 del servicio y la elección por parte del usuario de cuándo, cómo y con qué experto quiere realizar su consulta. A lo que se suman las herramientas de colaboración Google a disposición del usuario, which can share computer screen, record the consultation or tutorial, select and capture images,…

The services offered by Helpouts, currently only available in English, They have a wide and versatile proposal of suppliers that is growing, which Google previously analyzes to corroborate its specialization and preparation before becoming part of its catalog.

[youtube]http://youtu.be/K-VFC9AQM1k[/youtube]