Qmatic facilitates automated customer service management with the Connect App

The new Qmatic Connect application allows automated and mobile management of customer service through the use of Android and iOS mobile terminals.

In numerous customer service offices, Staff mobility is an essential requirement, since there are no longer physically fixed service positions, but the staff serves customers with complete freedom of movement in the customer service area with the help of mobile devices (smartphone o tablet). This new scenario makes the use of PCs or fixed devices impossible and requires that the management of waiting queues and the service process be totally dynamic and flexible..

Qmatic Connect is the application developed by this Customer Experience Management solution provider that renews the well-known virtual terminal for calling the next client/citizen in the offices and allows you to monitor what is happening, in real time, to be able to make decisions on the fly based on emerging needs.

So, the staff in charge of customer service with a smartphone or tablet and this app can make calls to the next customer, sending you to a meeting point where you will be picked up by staff and attended to.

As Javier Medina explains, business development & marketing manager of Qmatic Spain, “Connect is the company's most innovative solution in relation to customers' mobility and roaming demands.”, "Thanks to this app, they manage to save valuable time in their care processes.".

The Qmatic Connect application is one of the first fruits of the work of the company's new Development Center, located in Sri Lanka.