Thyssenkrupp and Microsoft bring augmented reality to the elevator market

More than 24.000 of its operators have been equipped with HoloLens glasses with which they can remotely see and identify problems that these systems may present without having to travel, and through Skipe make remote calls to experts in the field to exchange holographic instructions.

ThyssenKrupp, German company that focuses its activity on the manufacture of elevators, is using augmented reality glasses to optimize the work of its maintenance technicians and make processes more efficient and safe.

More than more than 24.000 of its operators have been equipped with HoloLens glasses with which they can remotely see and identify problems that elevators may present without having to move, and through Skipe make remote calls to experts in the field to exchange holographic instructions. This allows for greater flexibility while still meeting safety regulations.. In initial tests, Using HoloLens has reduced ThyssenKrupp's average service call duration by 4X.

This HoloLens implementation serves as a complement to MAX, a service resulting from an alliance between ThyssenKrupp and Microsoft, purpose-built for elevator maintenance that leverages the predictive analytics capabilities of Azure Internet of Things (IoT) to detect problems and prevent incidents

This alliance dates back to 2014, when ThyssenKrupp was associated with Microsoft and the integrator CGI to develop this solution that securely connects thousands of ThyssenKrupp sensors to the cloud. Con Microsoft Azure IoT Suite, ThyssenKrupp captures all elevator data, like engine temperature, shaft alignment, car speed and door operation, and transmits them to the cloud from a single control panel. Solution provides technicians with diagnostic capabilities, as well as the visualization of real-time data from alarms, indicating an immediate problem, and events, that are stored and used for management.

Several emblematic buildings around the world have elevators that are already connected through MAX to the cloud, including One World Trade Center in New York. The building has elevators, able to move from ground floor to floor 102 in just 60 seconds, and regenerative units that convert the energy produced when elevators decelerate into electricity that can be used to significantly reduce the building's energy consumption.

At the moment, more than 12 million elevators transport a billion people every day. It is a market that in the United States moves 44.000 million dollars.

For your part, ThyssenKrupp Elevator has a base of 1, 2 million units, clients in 150 countries and more 50.000 employees. The company's offer includes elevators, lift, escalators and moving walks, passenger boarding bridges, stairs and lifting platforms, as well as tailored service solutions for all products.

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