Panasonic and IBM offer an immersive and cognitive experience to the hospitality market

Through a smart mirror, incorporating Watson cognitive technology, Guests can have a spoken dialogue with the Digital Concierge and obtain information about the hotel, your services, the weather, leisure and shopping places and other topics related to your stay in the city.

Panasonic e IBM are working on the development of a digital concierge solution designed for the hospitality market. This immersive experience is applied to a digital mirror to which IBM Watson and Cloud cognitive computing technology has been incorporated.. The Panasonic Concierge solution has been exhibited at the CES 2017 from las vegas, that the day 8 January closed its doors.

Through this smart mirror, equipped with a touch screen, Guests can have a spoken dialogue with the Panasonic Digital Concierge and get information about the hotel, your services, the weather, leisure and shopping places and other topics related to your stay in the city.

“Panasonic has identified different needs in the hotel industry and is working with IBM, “It will allow us to apply our vision of connected solutions using Watson intelligence to provide end users with natural cognitive functionality.”, explains Yasuji Enokido, President of Panasonic AVC Networks.

This collaboration will also extend to Panasonic's LinkRay platform, technology that combines the use of LED light frequencies, an app and information in the cloud, with the use of mobile phones, so that it is the public itself that requests and obtains additional content. Integrated with hospitality applications on customers' mobile phones, it enables a wide range of opportunities to improve the consumer experience around location-based services and content consumption through the cloud..

“IBM Watson really gets to know the individual and provides highly personalized experiences and recommendations. Together with Panasonic, we are bringing cognitive technology to the hospitality industry and introducing a new level of customer service by providing greater brand loyalty.”, comments Bruce Anderson, Global Managing Director de IBM Electronics Industry.

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