Helle Hollis Car Rental improves customer experience with Qmatic Solo

The car rental company has implemented self-service kiosks at its headquarters that have touch screens and the Qmatic Solo tool. This solution allows you to manage waiting queues in a simple way and interact with customers, improving their experience..

One of the main car rental companies in the province of Malaga, Helle Hollis Car Rental, has implemented the technology of Qmatic in their customer service offices.

In the car rental sector there is increasing competition and customers are more demanding. To meet those needs, Brands seek innovative solutions to improve their customer service processes and differentiate themselves from the competition through a service offering and an experience that satisfies consumers..

This is one of the reasons why Helle Hollis has implemented the Qmatic Solo solution at its headquarters, located next to Malaga Airport. This system allows you to manage waiting queues easily and interact with customers, improving their experience..

The solution allows, using self-service kiosks equipped with touch screens, show customers the different services they can access. By selecting the different options, you get a turn to be attended by eliminating the concept of 'standing in line'. Besides, with information screens, Customers are aware of when they will be served and also receive relevant information about the company or personalized advertising.

Thanks to the statistical analysis and monitoring environment, Employees have control of what happens in their office, which is directly impacting more satisfactory customer service.

“Our goal is to prevent your customers from standing in unnecessary queues.. Entering your details at the self-service kiosk as soon as you arrive at the office, They know when they will be attended to., so they take advantage of that time to carry out other types of productive tasks.. With it, the company is receiving relevant information about the customer, allowing you to better serve your needs and provide a satisfactory customer experience. Besides, “The implementation of the system has been simple and fast”, explains Martin Carvallo, general director of Qmatic Spain.