Yamaha UC and Sharp Business Systems develop a solution to optimize customer service

Remote Concierge Station integrates the flat screen of 40 o 50 inches from Sharp and the Yamaha CS-700 video and audio bar. With this solution, organizations can offer a personalized service in the reception areas without it being necessary to have an employee in that location..

Yamaha Unified Communications y Sharp Business Systems, Sharp Electronics Corporation B2B sales channel, have developed a solution that provides the enterprise market, education, medical attention, hospitality and government a secure way to interact with customers and guests in any lobby or reception environment.

Remote Concierge Station integrates the flat screen of 40 o 50 inches from Sharp and the Yamaha CS-700 video and audio bar. This solution allows organizations to have a personalized service in the reception areas without it being necessary to have an employee in that location..

“COVID-19 has highlighted the need for solutions that help front-line staff have meaningful interaction with customers and guests., while maintaining social distance”, comenta Meghan Kennelly, director de Marketing de Yamaha Unified Communications.

Remote Concierge Station responds to these new challenges. “Our CS-700 collaboration system has been used for years by companies around the world to help users conduct professional-quality remote meetings.. Now staff will ensure they can see and hear customers as clearly as if they were speaking to them face to face, but they will be able to work safely from home, in the next room or even across the country”, Meghan adds..

As businesses return to normal, the solution is an effective response to protect receptionists in their interaction with the public. With Sharp's brilliant large-format professional display and Yamaha's CS-700 video soundbar, this solution provides the best for face to face human interaction.

The CS-700 provides high-quality, natural-sounding audio and video collaboration.. Features an array of adaptive microphones that form a beam for a perfectly captured conversation; four speakers providing the highest degree of audio intelligibility; and a wide-angle HD camera that captures guests and the room in clear detail.

This allows front desk staff to monitor room activity and greet patrons as they approach..

Designed to be flexible and easy to use, Remote Concierge Station connects to a UC platform via a single USB. The unit eliminates inefficiencies inherent in video and audio operation, while maintaining the lobbies, Neat and welcoming waiting rooms and reception areas.

The CS-700's integrated network management system also allows IT staff to remotely deploy and manage each unit, making it ideal for organizations that have multiple CS-700 units installed in reception areas and meeting spaces.

Remote Concierge Station comes mounted on a rolling cart that is UL certified to prevent tipping, allowing organizations to safely move it for use as a mobile conference station.

It can also serve as an immediate and long-term digital signage solution for a higher return on investment..

For example, can be used to remind guests of any mask ordinances and best practices. Besides, as staff return to the office, can still be used to welcome arriving guests with check-in or company information.

Also includes a PC Shuttle NC03 mounted on the back of the display, a wireless keyboard, a power bar and a remote control.