Attention by videoconference in dynamic marketing kiosks

A solution developed by Fractalia allows establishing an audio and video session between the user and an operator located in a remote service center by integrating IP video conferencing into its dynamic marketing platform..

Fractalia has developed an IP video conferencing solution, integrated with the Fractalia Media dynamic marketing platform, specially designed for networks of remote service and support kiosks for users of parking lots and public spaces, home care for dependent people, or remote support to users of other devices such as ATMs, self selling machines, quioscos de check in-check out,… The solution allows establishing an audio and video conference session between the user and an operator located in a remote service center., providing the client organization with the possibility of benefiting from significant economies of scale and improving, at the same time, its service capacity in geographically atomized locations. The audio and video conferencing service is integrated into a touch screen entirely managed by the Fractalia Media Dynamic Marketing solution.. The interface, fully configurable design, It is complemented by an attractive chat system accessible through a virtual keyboard displayed on the screen, as well as with navigable menus that give access to advertising or service information, thus providing the user with a comprehensive point of care and information. Thanks to the Fractalia Media solution, kiosks can become dynamic marketing displays to display advertising information during periods of inactivity. On the other hand, The Fractalia Manager platform facilitates the management and proactive support of devices from a remote service center, guaranteeing availability of 100% against configuration errors. Although the design of the solution has initially focused on providing a remote attention point and information to users of parking lots and equivalent spaces,, Its flexibility and low cost open the door to its use in other types of environments.