Istanbul Airport installs interactive kiosks with videoconferencing

With the TrueConf solution, Built-in interactive kiosks, Visitors and travelers can experience a new level of real-time customer service and get immediate help in seconds.

Opened last April, Istanbul Airport is considered the largest in the world and is expected to pass through it 200 million passengers per year. Given the large surface area and the high passenger traffic that are expected, it was essential to have a good information system that allows us to offer optimal customer service.

To digitize airport processes, Management decided to implement self-service kiosks and information panels throughout the airport.. The system has been designed to facilitate the purchase of tickets, Show arrival and departure times, and helps to locate and move around the terminal.

likewise, Kiosks incorporate a real-time video conferencing solution so travelers and visitors can contact an operator from anywhere in the airport.

To ensure smooth audio and video communication and a truly engaging travel experience, Istanbul Airport has used TrueConf SDK for Windows. This has been integrated into interactive self-service kiosks manufactured by Cizgi, one of Turkey's leading IT system providers.

The system needed by Istanbul Airport had to support dozens of customers throughout the airport and connect them with one of the operators..

TrueConf Kiosk solution supports a complex algorithm that directs calls to an available agent, reducing wait time and keeping customers satisfied. It is also possible to connect additional operators to the call if the passenger's questions fall outside the agent's competence..

Operators can offer immediate video assistance to their customers and improve the user experience by providing them with visual cues thanks to content sharing support.

With TrueConf Kiosk, Airport travelers enjoy video calls and conferences in Full HD resolution, while all communication sessions run on the local network and are securely recorded on the server for future operator queries and evaluations.

TrueConf SDK was used to equip the world's largest airport with a state-of-the-art information video kiosk system. Istanbul Airport visitors can experience a new level of customer service in real time and get immediate help in seconds.

Other articles on Istanbul Airport, TrueConf