Qmatic launches a new queue management solution for SMEs

The provider of solutions and systems for managing queues and directing people, Qmatic, has launched Q-Guide, a simple and flexible queuing system for all those companies that want to increase efficiency, reduce costs, generate additional sales and get more satisfied customers.

Qmatic Q-Guide has been launched on the market, an innovative new queuing system solution for small businesses. It is a shift dispenser that quickly and easily manages the flow of public, and the order of the waiting lines to check out.

This new technology has numerous advantages: Allows customers to move freely throughout an establishment, which increases the chances of purchasing another product while waiting their turn to check out, since it is not necessary for them to stand in a physical queue since with their ticket they already have a guaranteed turn. Besides, and thanks to the established shifts, Greater fluidity and agility is achieved at the checkout counters, thereby reducing customer waiting times.. The establishment's staff also benefits since there are previously established shifts, Requests are processed faster and with a higher percentage of success in customer procedures, which makes staff feel more valued.

Q-Guide is made up of several devices that are very easy to use and install. It consists of a ticket dispenser with a 7'' LCD touch screen so that customers can collect their ticket on duty., a visual display to call customers, and a terminal to manage shifts from the cashier areas and that also informs the serving staff of the number of customers waiting..

Two versions

Q-Guide is available in two versions, Q-Guide 400 y Q-Guide 200. Both models share the same devices. The difference lies in the way in which each establishment wishes to establish its waiting areas..

The Q-Guide model 400 It allows the customer greater freedom since it is not necessary to form queues to go through the checkout. In this sense, Thanks to this solution, the customer can move around the interior of the establishment and continue with their purchases or product inquiries while waiting for their turn..

Con Q-Guide 200, The waiting lines to check out are organized online thanks to the delimitation guides established for this purpose. Through this system, impulse purchases are promoted since it allows the products that those responsible for the business to be placed around the waiting area..

For Martin Carvallo, general director of Qmatic Spain, “Q-Guide is an ideal solution for small and medium-sized establishments that have the need to manage the influx of public and for which this tool represents an improvement in the quality of service thanks to time savings in the care provided.”.