Traffic offices in the United States streamline their appointment and waiting management with Qmatic

El Department of Motor Vehicles (DMV) has deployed the solutions of this waiting management specialist to streamline the processes and procedures that citizens carry out in their offices with a more efficient service.

As responsible for the administration of vehicle registration and driver's licenses in the United States, el Department of Motor Vehicles (DMV) has carried out a project to improve service to citizens, reducing long waits to carry out these procedures, and streamline processes and procedures in an automated manner in order to improve the image of slowness and lack of efficiency that it had in the population..

This state public agency in the United States contacted Qmatic, company that had already deployed various technologies and devices in its offices and thereby improve the experience of citizens.

The solution proposed by this specialist has been the installation of an appointment management system, with self-service kiosks and a communication channel through information screens. Thanks to it, If the citizen cannot carry out a process or transaction online and must necessarily go in person to the DMV offices (For example, to renew your driver's license or register a vehicle), You can make an appointment from your smartphone, tablet or computer, avoiding the wait.

Through the website of this public body, the citizen selects the nearest office, a service or procedure and an available time; Fill in your personal information and receive a barcode and a reservation ID that you can print or keep and use from your mobile device once you arrive at the office of this institution.

When the user reaches the point of care, you are greeted by a person from the customer service team who guides you, if required, in the use of the digital self-service welcome kiosk. In the same, Just press 'I have a reservation', enter the barcode next to the reader, after which you receive a printed ticket with your turn.

Later, and through a digital screen and audio system, the citizen is called by said number, informing you of the table where you will be immediately served. The result of this system has been the reduction, below the national average, of the service offered by DMV to citizens, which has also been reflected in the obtaining of various awards for its effectiveness.