Cmatic launches the shift management system at Samsung Store Callao

The Wavetec solution installed by Cmatic consists of a digital kiosk and four workstations to offer efficient customer service.

The largest technology store Samsung in Spain, located in the Callao shopping center in Madrid (more data in Digital AV), It has a shift management system for customer service (in person and online) of Wavetec, which has been integrated by Cmatic, responsible for the technical and commercial support of the queue management and digital signage products of this manufacturer.

In collaboration with Samsung technical staff, Cmatic professionals chose to install a management solution consisting of a digital kiosk and four workstations to respond to the needs of the client who visits this space, of 1.200 square meters in El Corte Inglés of Callao.

To streamline service and plan resources according to estimated customer intake, Samsung required an online appointment system, integrated in turn with another queue management system that would allow you to prioritize customers based on the services required and thus direct them to the correct counter.

The management solution installed in Samsung Store Callao offers efficient queue management, since customers access an appointment by requesting a ticket through different channels. The system is also supported by powerful queue management software that defines a better experience based on the influx of people at any given time..

Under Wavetec's philosophy of “organizing, entertain and measure, The objective of this solution is to control the flow in the store, reduce waiting times and entertain the customer while their service is being carried out.