The South Mortuary of Madrid offers a digital tribute to say goodbye to loved ones

This service, developed by Adalides, aims to offer families another way to say goodbye to their loved one, a través de los contenidos que se visualizan en las pantallas digitales que se han instalado.

The municipal company of funeral services and cemeteries of Madrid (EMSFCM), has made available to the families who watch over the South of Madrid Mortuary, un nuevo sistema de comunicación integral con el que se da un paso más en la personalización y humanización de las despedidas.

This service, which has been developed by Visual Champions, aims to offer families the possibility of having a complete personalization of the farewell through the contents that, during his stay in the wake room, can be viewed on the digital screens that have been installed.

“The success of the project has been based on a high degree of automation of the information, so that the communication system is intelligent, avoiding possible human errors. A latest generation SW has been used, with a powerful content editor, with links to external data and a comprehensive alert system to anticipate any type of incident.”, comments Alberto Manzano, responsible at Adalides for the Mortuary project.

The main content is provided by the information of the deceased. This new system allows friends and family to share photographs and videos that will be uploaded to the platform, allowing them to view and relive those moments..

In addition, They have the possibility of reading the condolences they receive from those who cannot accompany them at that time but who, somehow, they want to show their support.

This information, is completed with the issuance of information about the service itself such as departure time, the final destination and a QR code through which to download the geolocated route from the funeral home to the cemetery, crematorium or transfer where the farewell will be.

Personalized information, It is completed with a news channel on culture and society as well as products and services from the EMSFCM.

These contents are broadcast with an optimal guarantee of personalization achieved through the study of the needs of families to offer those products and services that best adapt to their needs..