Tripleplay helps with its lPTV technology to rehabilitate young people in Vinney Green

This English center for young people with problems uses the Interactive IPTV Portal of Tripleplay to deliver licensed content to every room screen and includes third party material, like movie packages, music, etc.

Vinney Green Secure Children’s Home It is a residence located near the city of Bristol (United Kingdom) which welcomes twenty-four young people, from among 10 y 17 years old, and includes an educational center.

Young people come from very diverse backgrounds and physical and mental health problems and can spend anywhere from a few weeks to several years in the residence., since the main objective is their rehabilitation and behavior management.

As part of this process, the management team uses entertainment services as a reward, with controlled access to watch television, movies, listen to music, etc. age-appropriate and improve the time young people spend in their room with this incentive.

Bradley Henson, Vinney Green Business Director, this is how he explains it: “There is a direct and obvious correlation between the good levels of behavior of young people and the safety of our staff.. It is essential to have a technology management solution that is reliable and offers uninterrupted content to keep our young people safely occupied and enriched”.

Another key element is to ensure that young people do not have access to specific programs that are considered inappropriate due to their age or content.. The unique restriction function of the EPG (Electronic Program Guide) Tripleplay ensures that staff can block, centrally, individual films, programs, etc. whose content may be inappropriate.

Besides, house staff need to have peace of mind and confidence that the system is stable and resilient, and downtime is kept to an absolute minimum. This, in turn, helps maintain balance within the residence.

“We need to know that the portal is secure enough so that some of our most tech-savvy young people cannot access it without authorization and interrupt the transmission or change the content - adds Henson -. Having the peace of mind that the portal is secure does not reduce another element to worry about”.

Prolonged social isolation

Shortly after Vinney Green Secure Children’s Home updated its technology, The world was affected by the COVID-19 pandemic, which meant that young people sometimes had to spend longer periods of time than usual alone and with reduced social interaction.

Besides, New arrivals also had to isolate themselves for ten days to avoid contagion., which created an additional level of stress and anxiety to an already problematic and disturbing moment for these young people..

In this sense, The provision of reliable and varied television content in individual rooms became more vital than ever.

Interactive IPTV Portal

Those responsible for Vinney Green initially deployed Tripleplay's Interactive IPTV Portal solution in each of the center's twenty-four rooms in 2015, with an important update program in 2020. This renewal allows delivery of licensed content to all screens and includes third-party material, like movie packages.

Specifically, Sixty television channels and twenty radio channels are offered, and staff can easily adjust access and viewing time as a direct reflection of the individual's behavior.

Besides, Young people are encouraged to share their own musical content on the center's music channels, which provides benefits and example to other young people and supports rehabilitation through commitment to the community.

“Working with Tripleplay has been extremely easy. A single point of contact that was always responsive and supportive. Besides, we have had inherent value, as they have been very focused on the solution and we feel that they really understand our requirements”.

Vinney Green is anticipating the rollout of some of the advanced features, including bonus packages for very good behavior, and sports. Besides, since young people are more accustomed to communicating online, A ticketing system and chat functionality will be implemented soon.

This enhanced functionality will allow young people to alert staff if they need non-urgent wellbeing support., without having to verbalize your needs, For example, if they want to talk to their case manager if they feel vulnerable or isolated in a new and unfamiliar environment.

“The solution we have now deployed is truly incredible and is making a profound and positive difference for our young people, helping to improve your long-term life chances”, says Henson.

As one of the only software-based IPTV and digital signage manufacturers, Tripleplay has the flexibility to focus its platform predominantly on customer needs and has been able to use creativity and technology alongside Power On TV, to help Vinney Green Secure Children’s Home shape the Tripleplay platform into a single solution that works for them as an organization.