Ricoh accelerates its transformation as a digital services company

The digital business of Ricoh has meant the 47% of its sales at the end of the fiscal year 2021, exceeding the turnover of its traditional activity. A strategy that will continue to increase and that is estimated to be placed in the 60% in 2025.

Coinciding with its sponsorship of Mutua Madrid Open,which yesterday ended with the Spanish victory of Carlos Alcaraz in the Magic Box, Ricoh has presented the results of the fiscal year 2021, in which it has recorded sales of 311 million euros in Spain and Portugal, and 16% more compared to the previous year and equaling the sales of 2019.

A notable aspect and in line with the company's strategy of being a benchmark in audiovisual integration and collaboration services in meeting rooms and work spaces., after the acquisition of DataVision and other companies, is that he 47% of sales corresponds to digital solutions, regarding the 45% of the office printing area and the 8% graphic communications.

Las digital solutions Ricoh are adapting to the new reality of Spanish companies, which has accelerated during the pandemic period with hybrid work and collaboration as the focus of its strategy, with the consequent deployment of videoconferencing platforms, room reservation systems and space redesign.

In this sense, The business that has grown the most has been everything related to digitalization: process automation, cloud migration, cybersecurity, IT infrastructure and digital experience platforms. Yes in 2018 digital services barely exceeded 20% of all Ricoh business, They are currently located in the 47%, and the forecasts indicate that in 2025 the digital business figure exceeds 60%.

Acquisitions have been one of the keys to expanding Ricoh's capabilities in the digital field. After IPM y Totalstor in 2019, This year Ricoh has integrated the Portuguese company into its group of subsidiaries At death, that provides certifications in cloud solutions, IT infrastructure, security and technology for the digital workplace. At European level, the purchase of Axon Ivy will boost the process automation area.

The future of work is hybrid

Returning to the office has been a real challenge for organizations. The most traditional ones have returned in person, while one in four are already adopting new, more agile and flexible ways of working, according to the last study de Ricoh.

Companies have had to redesign their spaces to adjust to a changing reality, adopt tools for room reservation and desks that guarantee safety and health at work and, above all, solutions collaboration to equip meeting spaces.

“Technology allows us to equate the experience of employees who work in person and those who telework.”. Although there are many advantages of having people work in person in the same room, hybrid work is here to stay – assures Ramon Martin, CEO of Ricoh for Spain and Portugal (in the attached image)-. Investing now in hybrid and mixed forms is an investment for the future, since it will improve productivity and contribute to retaining talent”.

Ricoh's evolution in this sense involves becoming a digital services company; a transformation that champions its new pan-European campaign Leading change at work. A change that unleashes human potential through technology, with modern workstations to help clients optimize processes and collaborate more efficiently, as well as accelerate business growth through powerful automation.

In this sense, During this year Ricoh has accompanied corporations such as Cellnex, Cuatrecasas or Caixabank to adopt new ways of working thanks to the comprehensive renovation of their offices and the implementation of collaboration technology, among others.