Hypervsn creates the first holographic assistant for the banking sector

The commercial bank of Slovakia Erste Group Bank AG has installed a Hypervsn Wall, composed of eight units, to generate the virtual assistant 'Vesna' in its Bratislava branch.

Slovak Savings Bank, which is part of the Erste Group Bank AG and is the largest commercial bank in Slovakia, has opted for holographic technology Hypervsn with a chatbot or virtual assistant, called Vesna, scheduled to answer 150 questions and scenarios.

This innovative 3D holographic solution is generated with a Hypervsn Wall of eight units, installed by An option, partner of the technology company in this country, en la sucursal de Slovenska sporiteľňa en el centro Niva de Bratislava.

Vesna It is the first virtual banking assistant that has a holographic visual form. Advises clients on account-related issues, the cards, investments and George, el sistema de banca electronica de Slovenská sporiteľňa.

At the moment, Vesna has the capacity to cover 150 scenarios and questions, although the forecast is to gradually add more, so that it can cover all the financial areas that interest users.

To offer this innovative service, Vesna combines different technologies, in addition to the holographic, like machine learning, text-to-speech and speech recognition. The microphones and speakers installed in the branch can detect voice commands so that this virtual banking assistant can understand the question and answer it correctly and instantly.

Vesna she is brunette, has green eyes, He wears a blue suit and his appearance is not random. Both appearance and behavior are the result of the work of a team of neuromarketing experts., psychology and design. Besides, thousands of Slovaks participated in a survey, sharing their ideas about what they should look like and body language.

The main advantage of this holographic assistant for the banking sector is that it can answer the most frequently asked questions of numerous clients at the same time., while bank employees can spend their time dealing with more complicated customer issues. It also helps improve the customer experience and create the illusion of a normal conversation in this environment with a real person..

How do you explain Matej Sulgan, CEO of Optio, “We have spent almost two years developing this project. During the first month, Vesna responded to 10.000 customer questions, and we expect even greater results with the transition of this project to Hypervsn SmartV (more details in Digital AV), which will speed up the response process”.

The Slovenská sporiteľňa initiative “is showing us what the future of banking in the metaverse can be like and, due to his success, They also have plans to implement this solution in other branches in the near future”, Sulgan emphasizes.