Zoom and Mitel develop hybrid communication and collaboration solutions

This hybrid cloud proposition for businesses around the world combines the bi-directional capabilities of Zoom Workplace and communications platforms Mitel, enabling customers to transition to UCaaS.

This strategic partnership offers global companies a unique hybrid cloud solution that combines Zoom Workplace y AI Companion with the Mitel communications platform, with which they plan to respond to the growing business demand for unified communications deployments (CU) hybrids.

The integrated solution provides security and control for mission critical communications, together with optimal collaboration to improve business productivity. This partnership will introduce a experiencia Zoom-first within Mitel's hybrid portfolio, including access to the full platform Workplace.

Companies need AI-based solutions to help them drive their business, while maintaining a level of control, regulatory compliance and security for your critical communications. Achieving this complex balance in organizations is motivating, according to some studies, that a 91% prioritize a hybrid approach to your business communications.

Taking advantage Mitel Common Communication Framework, This joint offering with Zoom will offer an experience fully integrated and feature-rich, without accessories or plugins, including UC and mobile app integration, as well as at the hardware device level, along with advanced business process capabilities, as bidirectional presence, converting calls to video, etc.

Besides, users will get acceso a Zoom Phone with integrated platform support Mitel PBX, whether deployed on-premises or in the cloud. It also creates an attractive opportunity for Mitel's more than seventy million global end users to enhance collaboration., since they can access Zoom AI Companion, Meetings, Team Chat, etc.

To Eric S. Yuan, founder and CEO of Zoom, “as organizations continue to prioritize hybrid UC deployments, It is essential that users around the world have access to AI-first collaboration solutions, reliable and fluid. Together, Zoom and Mitel are now able to address the largest segment of today's communications market, particularly in EMEA, strengthening growth potential and enabling more users around the world to reimagine the ways they work”.

In this line, Tarun Loomba, president and CEO of Mitel, notes that “effective communication and collaboration are the lifeblood of modern organizations.”, But they become transformative when tailored to meet each client's specific business objectives.. Flexibility and choice are at the heart of each of our solutions, and the partnership with Zoom reinforces the ability to deliver on that promise.”.

The joint solution will beavailable for customers in the first half of 2025. Within the framework of the joint collaboration plan, which will be executed in several phases, They are already developing advanced functions.

Partnership Highlights

• Establishes Zoom as Mitel's exclusive UCaaS offering within its global UC portfolio for customers of all sizes.
• Allows Mitel sales teams and more 7.000 partners worldwide cross-sell Zoom-first experience as part of unique hybrid solution, as well as help customers migrate to Zoom if UCaaS is their preferred deployment model.
• Enables Zoom sales teams to market Mitel devices to their hybrid customers who require physical terminals.
• Responds to growing customer demand for hybrid capabilities that “just work” on-premises and in private and public cloud models, offering flexibility, security and control within the company.
• Provides local businesses with the opportunity to introduce cutting-edge collaboration capabilities through a model that adapts to their needs.