Alcatel-Lucent OpenTouch Conversation unifies business communication

Alcatel-Lucent intertwines voice collaboration tools, video and online for business with OpenTouch Conversation software, that helps companies unify their communication capabilities and take advantage of the growing trend of employees 'bringing their phone or tablet to work'.

A new software Alcatel-Lucent Provides businesses with the ability for employees to easily switch between different types of enterprise communications services (instant messaging, share data, voice calling and video collaboration apps) without interrupting your conversations. With the growing trend of 'using one's own phone or tablet for work applications', Alcatel-Lucent OpenTouch Conversation (OTC) of the company allows all these services to be available on employees' personal devices, including smartphones and tablets.

When transferring a conversation from platform to platform, OpenTouch Conversation (OTC), makes it easier for businesses to now give their employees the freedom to initiate a voice call on an office phone, move the conversation to a video conference on a PC or tablet, and finally finish it on a mobile phone, all without interruption.

There will no longer be a need to hang up and redial when switching devices when entering or leaving the office, or make special settings to establish a video call. OTC also allows you to quickly and easily add participants to a conversation or collaboration session.. The end result is a more efficient and effective conversation and greater collaboration in the company..

Multiple platforms

OTC is an interactive software application, the interface, which is supported by the company's advanced OpenTouch communications platform. It is designed to support multiple platforms, and the first version of OTC supports iPad terminals and operates on 3G and Wi-Fi networks. The user interface is easy to use, intuitive and attractive for employees, while delivering the levels of security and manageability IT managers expect.

Brian Riggs, Research director of the firm Current Analysis, has explained: “IT departments are under increasing pressure to enable end users to access corporate resources from the mobile devices of their choice.”. When this applies to unified communications (UC) and collaboration software, This means making telephony, video conferencing and other unified communications capabilities are available on personal terminals, and not only on the devices provided by the company. “OpenTouch Conversation software will help Alcatel-Lucent’s OpenTouch architecture become a catalyst for the adoption of unified communications.”.

Information about conversations

Alcatel-Lucent has worked hard to make OpenTouch Conversation a friendly user interface that looks and behaves the same on all device screens.. on the screen, Employees can see a time-stamped list of their recent conversations in a graph, current and future, photographs of your current key contacts and a “stage” where your ongoing conversations take place. Also, presence information is displayed in real time, of great wealth, about the availability of other people who can be added to conversations, so that the status of all related people is immediately seen.

Eric Penisson, vice president and general manager of Alcatel-Lucent's Business Communications unit, has commented: “The genius of OpenTouch Conversation is that it relies on the power of smart devices and integrates all communication modalities in a single element with an intuitive and easy-to-use interface. This new communications innovation drives the evolution of unified communications and allows users to 'bring their phone or tablet to work'. With the advanced strategy of OpenTouch Conversation, “Employees will be able to get much higher performance from their tablets or smartphones.”.

First version of OTC software supports iPad, the most popular tablet currently used in companies. Soon, OTC will support multiple platforms, including Windows and MacOS, Android, iOS, Blackberry, and smartphones from Microsoft.