Iberia launches 22 Quick service points in T4 of Barajas airport

Iberia has put into service in T4 of the Madrid-Barajas airport 22 quick service points, some multimedia totems located in the departure and arrival areas whose main objective is to provide information and, above all, expedite customer assistance when incidents occur, avoiding unnecessary waits.

The airline Iberia has officially presented its new quick service points in Terminal T4 of the Barajas airport in Madrid. These next-generation touch devices have been developed by Icon Multimedia in collaboration with Aertec, company specialized in airport management. The main objective is to provide information and, above all, expedite customer assistance when ticket incidents occur, avoiding unnecessary waits.

The quick service points in the boarding areas have been programmed so that the passenger, in case of situations such as loss of connection, the boarding pass for your next flight can be issued there and, even, the food and hotel voucher if applicable. In the arrivals area, provide information about the belt assigned for baggage collection and, in case of luggage delay, allow you to make a claim, with the possibility of indicating the address to which the luggage must be delivered.

Besides, At the quick service points, Iberia customers will find real-time information on the status and departure of flights: scheduled time, assigned boarding gate, plan to reach it; services that Iberia offers at the airport such as VIP lounges or ticket sales points; a practical luggage guide, assistance to minors traveling alone, attention to passengers with special needs, and extensive information with passenger rights, services at terminal T4 (stores, pharmacies, police), and plans to facilitate movement through the terminals. All of this is accessed from a very easy-to-use multi-language touch interface..

Punctuality

These quick service points, launched in its first phase in Spanish and English, They are located in the boarding and arrival areas of T4 and T4S.. These modern facilities are part of Iberia's Ágora project, a great strategic plan for the company with the triple objective of making its T4 hub in Madrid more efficient, increase punctuality, and improve your customers' travel experience. Specifically, through this new service, the company will streamline assistance to its customers, especially when incidents occur, avoiding unnecessary waits.

Besides, With the installation of these Quick Service Points Iberia completes the objectives of the IATA “Fast Travel” program. This project is aimed at improving the customer's travel experience, promoting self-management of processes such as boarding pass issuance, baggage check-in, or the change of reservation and other necessary procedures in case of incidents.

Juan Carlos Martin, commercial director of Icon Multimedia, has declared: “This new project is completely innovative and we are especially excited because its use is intended to improve the traveler's experience in complex situations.”. Martín has also explained that the Palencia company has had the opportunity, from a business point of view, “to mature and learn from an environment that is always as professional and excellent as air traffic., and in that sense we must thank Iberia for placing its trust in the solutions offered by Icon”.

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