Virtual assistants turn online commerce into intelligent e-commerce

Improve customer service, with a specialized service 24×7 This is what virtual assistants allow, ideal tools for both large corporations and SMEs. Viclone has a wide range of solutions.

Online consumers look for effective and fast customer service, that are available 24×7 and in self-service mode. Virtual assistants respond to these needs. For the company Viclone This is key for an online business to be successful but, as its president explains, Rudy Bianco, “without forgetting that human contact is still important, “The answer lies in artificial intelligence and virtual customer services.”.

Viclone's experience in the development of these solutions has allowed us to verify that a virtual assistant is capable of serving between the 70% and the 80% of customers who contact customer service to resolve their questions.

But virtual assistants are not only designed for large corporations., startups, SMEs and entrepreneurs can benefit from these virtual assistants.

Viclone's viCloning solution enables small businesses, who cannot offer appropriate customer service, due to financial and personnel costs, access a virtual assistant that allows them to be available 24 hours.

Another characteristic of virtual assistants is that they are capable of learning, to gain experience while offering customer service, to improve in future consultations, being increasingly more efficient.

This learning process, which is possible thanks to artificial intelligence and being able to process all the data in the cloud and in real time, allows companies to know their customers better and improve in all phases of the purchasing process, from the moment prior to making the purchase, to after-sales service.

Vertical sectors

Viclone has several tools based on the concept of virtual assistant, some of them oriented to vertical sectors, such as viHotel, which allows improving communication with customers and, in the same solution, unify sales, personalized service and access to information.

It also has solutions oriented to the world of mobility, such as the project implemented in Movistar where it has sought to improve communication between the operator and customers.. It is an assistant that offers specialized technical support that resolves doubts and incidents. 24 hours of the day.
“Monica Viclone, the virtual assistant deployed in Movistar, is helping more than 300 thousand people a month to find solutions to problems and answers to questions they have, and without any human intervention.", comments Rudy Bianco, company president.

In Benito clinics, Viclone has implemented a virtual web assistant that answers customer questions in a personalized way and provides information about the aesthetic services it offers..