Two new Tensator virtual assistants land at London Luton Airport

The results provided by the two Tensator virtual assistants installed in 2011 has caused the project to be expanded and two others to be incorporated in order to further optimize security processes and passenger service..

In January 2011, Luton airport in London began a pioneering experience by installing virtual assistants tensioner, Holly y Graham, as part of a series of initiatives that sought to simplify security processes and improve passenger service.

Now, four years later, The project has been expanded with two new models in the Ultra digital signage series, a solution that has dimensions of 50×50 cm and that have been located at a certain distance from each other in order to guarantee maximum exposure. Passengers will find one of the new virtual assistants in the baggage preparation area and the second in the security check-in area..

These Tensator digital signage solutions use augmented reality audiovisual technology to create the illusion of a real person and provide an impactful platform for advertising and transmitting instructions or information. At Luton Airport they attract passengers in order to provide them with information about all the procedures they need to carry out before accessing security control and immigration areas..

Its objective is to improve operational efficiency and customer experience at the airport to reduce waiting times in areas close to key security checkpoints..

These AV solutions are effective in communicating important information at central security controls. Statistics show that the 77% of passengers noticed the presence of virtual assistants in the security area at Luton Airport and two thirds of passengers say they clearly explained how they should prepare for security checks. According to Tensator, since the installation will be carried out in 2011, This solution has been seen by 16,2 million passengers in the departure area and its effectiveness has made it possible to reduce the number of rejected bags by 12%.

“The new Tensator virtual assistants, along with other measures, will contribute to further speeding up the security process, ensuring that passenger travel through the airport is as fast and efficient as possible. The numbers speak for themselves and show that passengers are engaging with these solutions and listening to their messages.. This has freed up staff resources to focus on other aspects of the security process., which allows speeding up passenger transit through the terminal”, explica Kevin Aldridge, terminal manager at the airport.