Sixbell Work4Me optimizes remote assistance with augmented reality

Optimizing customer service with a better experience is the objective of the Work4Me solution, which Sixbell has developed using augmented reality techniques. A tool that facilitates interaction, agregando vídeo e imágenes en tiempo real.

Work4Me is a solution, developed by the company Sixbell, to facilitate remote assistance via mobile phones, with integrated camera and Internet, using augmented reality. Its objective is to make care more efficient, bringing the remote assistant to the client side virtually, so you will see the same thing that the client sees, without the need to repeatedly repeat a question-answer scheme.

This Sixbell solution wants to be very useful, for both the user and the company that manages it, since it allows you to access a command panel and superimpose images or commands on the video, which allows you to deliver correct instructions as if you were doing them in person.

“Work4me makes interaction easier, agregando vídeo e imágenes en tiempo real. As a consequence, the interaction is precise and takes less time.. Today remote assistance is carried out blindly and only using voice as a means of communication, based on a question and answer interaction, which leads to developing a series of skills to interpret the problem and deliver the correct help, which delays attention time”, explains For Rodrigo Pérez, Sixbell Development and Innovation Manager.

Initially, Work4Me was created for internal and external technical support areas; that is to say, to optimize the company-customer relationship, for the telephony environment, Internet and the retail sector for the sale of electronic items and assembly services. Later, This solution can be extended to other industries where the support of an 'expert' is required., such as telemedicine or agriculture, but can be used in any area where remote assistance is needed, like mining, education or armed forces.

On the other hand, interaction with the remote assistant could be 100% on the internet, therefore you would not incur telephone call costs, From the perspective of the remote assistant, the savings in interaction time have a direct relationship with the cost per service position, and a more intangible benefit which is to generate a positive impact on the image that clients have of the service providers..