Hong Kong Metro Optimizes Processes with Avaya Collaboration Solutions

With the support of your partner, Hong Kong Telecom, MTR has updated its communications platform to an IP architecture. In the two control centers, The device can see the status of all stations on a large screen and connect to them, while workers in subway stations have Avaya Scopia installed on their mobile devices for video conferencing.

MTR Corporation, company that manages the Hong Kong metro, has deployed 'team engagement' or team engagement and video solutions, to connect the template to the 87 stations and make it easier for them to work more efficiently.

This company was created in 1975 with the aim of building and operating a public urban transportation system that would respond to the needs of its citizens. The company has grown significantly since its creation more than 40 years, especially after its merger into 2007 with the Kowloon-Canton Railway Corporation.

With the support of Avaya and his partner in this project, Hong Kong Telecom, MTR has updated its communications platform to an IP architecture. Thanks to the Avaya solution's ability to support IP and traditional phones, MTR has been able to migrate to a new architecture while retaining its digital phones in many workspaces, protecting your existing investment and ensuring high reliability.

“We were very demanding with our technological partner in the construction of our new communication architecture. Adaptability and flexibility have been two important characteristics that have allowed us to migrate at our own pace., so that passengers have not noticed any disturbance. “We also needed a forward-looking platform that could support our future needs and applications.”, MTR officials explain.

In the two MTR control centers, The device can see the status of all stations on a large screen and connect to them by clicking on the corresponding button. For your part, workers at subway stations have Avaya Scopia installed on their mobile devices, allowing them to easily start or join a video conference; while with One-X Communicator, that integrates with Microsoft Lync, Users can know the presence of other people and call them when they need it.

With the help of Avaya mobile extension functionality, Mobile workers can be reached using a single number, so the team can collaborate more effectively and respond quickly to emergency situations.