Go to the cover of Digital AV Magazine

ANA-Aeroportos de Portugal opts for ProDVX to know the opinion of its customers

ANA-Aeroportos de Portugal ProDVX Avit Vision

The integrator Sleepy has developed an opinion kiosk with touch screens ProDVX to ANA Airports of Portugal, in order to improve the service offered to users.

As an entity that manages airport facilities in the Portuguese country, ANA-Airports of Portugal It is responsible for ten centers on the mainland and in the autonomous regions of Azores and Madeira., which together received more than sixty million visitors from all over the world until the arrival of the pandemic..

In order to improve the services offered in its facilities, specifically the health ones, One of ANA's objectives was to know the opinion of customers regarding the use of these to work more efficiently and improve hygiene based on real figures..

The most effective response to know user satisfaction was through digital signage technology, for which the Portuguese integrator Sleepy developed an opinion kiosk for customers to give their opinion on airport healthcare facilities: Was the bathroom clean? Was there enough toilet paper available? Are the toilets broken?

Thanks to this proposal, Customers can give feedback on their experience with airport facilities through ProDVX touch screens, specifically the model APPC-15DSKP, with a size of 15.6″, equipped with Android and Power-over-Ethernet (PoE).

How do you explain Fernando Carvalho, Ésystems product manager, “APPC-15DSKP is a professional and robust tablet to rely on for these projects, designed for continuous use 24/7. Since the airport is always open, we couldn't risk putting a home tablet on the kiosk, since they will probably break after two months, and this model is perfect”.

For this project, Ésystems connected the information kiosk to a system that helped define the cleaning of the facilities. Based on these real figures, The cleaning company knows when a toilet needs to be cleaned.

ANA Aeroportos de Portugal now works with a robust and personalized customer feedback kiosk in healthcare facilities, with which it has improved the service it offers to its users, as well as the efficiency of cleaning employees.

ProDVX's Android-based professional panels are available in Spain through the network of authorized distributors of ProDVX. AVIT Vision.

By, 16 Jul, 2021, Section: Case studies, Digital signage, Display, Health


Did you like this article?

Subscribe to our NEWSLETTER and you won't miss anything.

Related articles

Universe by ViewSonicViewSonic opts for the metaverse to foster learning experiences Duquesne University biamp avit visionDuquesne University opts for Crowd Mics communication for its classes ProDVX presents an Android panel for room reservations with integrated NFC ProDVX develops an Android player for intensive use digital signage Peerless-AV en Chaplin's World by GrevinThe Charlie Chaplin museum opts for Peerless-AV Xtreme outdoor screens to welcome visitors Pioneer Group and LG at Wasabi restaurantWasabi opts for LG for digital signage solutions for its London stores Default ThumbnailMediacorp opts for Tripleplay's solution to offer IPTV streaming on its new campus Macroservice markets the new range of ProDVX screens for commercial environments Portuguese Airports opts for the Sony Vision Presenter collaboration system for its COE Default ThumbnailUnited Nations opts for Tripleplay digital signage solution for COP21 Wavetec develops Opinion Plus for companies to analyze their customer satisfaction Default ThumbnailTechex expands its offer for digital signage with ProDVX media players and touch screens RATP opts for Bull's SafeKit software to monitor the line 1 of the Paris Metro Palexpo in Geneva opts for Spinetix and Stinova for its digital signage channel