Face2travel biometric solution helps the hotel sector
Thanks to biometric technology and Face2travel facial recognition software, developed in collaboration with Serban Biometric, the hotel sector can save time, minimize contact and maximize safety.
The Spanish Serban Biometrics, together with other companies in the sector, has created Face2travel, facial recognition software that offers great advantages to the hotel sector: save time, reduces contact and maximizes safety.
“This innovative software allows you to make reservations and early check-in, incorporating biometric facial recognition of guests to be able to identify them 100% online and secure. We want to give a boost to a sector that has suffered one of its most difficult times by offering practicality, modernity and differentiating aspects compared to other establishments”, says Juan Pablo Yagüe, director general de Serban Biometrics.
The check-in process lasts, on average, between 10 y 25 minutes. However, This time can be reduced with the integration of Face2travel. With this facial recognition software, the guest will receive a notification to perform a simple pre-check-in, which consists of taking a photograph of your face and another of your passport or ID with your mobile device and sharing them with the hotel.
Once you arrive at the hotel, You will only have to access one of the available kiosks, which will take a new photo to compare with the previous ones. Thanks to the facial biometric system, will authenticate data in less than five seconds.
Once this process is done, the kiosk or virtual reception will offer the guest all the necessary information: breakfast time, city map, room number and safety protocol against COVID-19. Regarding the check-out process, It can be done one hour before departure with online invoice validation, without queues or unnecessary waiting.
Minimal contact, maximum security
The tourism sector in general and the hotel sector in particular have been seriously affected by the pandemic and, that's why, They have had to readapt their services to offer more security against COVID-19.
In that sense, Face2travel also contributes to reinforcing these measures, minimizing contact at check-in and check-out. And it not only avoids direct contact with the receptionist, but avoids crowds at the reception.
According to Serban Biometrics, he 70% of the outputs always occur within a range of 2/3 hours, so long queues are generated that can be avoided with virtual check-out.
This software not only offers security by preventing third parties from having access to the client's data during registration at the accommodation., but biometrics eliminates cards or room keys and, with it, the risk of losing them and someone being able to access them.
Thanks to the Face2Travel solution, Hotel employees in charge of receiving clients go from being receptionists to well-comers, with a more direct and professional treatment that allows for greater quality of service and professionalism upon arrival at the hotel.
Once the check-in process has been completed, the key can be delivered by downloading the key to the client on their smartphone so that they can access their room through contactless systems. (nfc, Bluetooth…).
Differentiating elements
He 75 % of potential clients are digitalized and look for technologically evolved hotels. For this reason, It is absolutely necessary to differentiate yourself from the competition by betting on this type of technological advances. Gone are the traditional bracelets or cards to identify yourself at the hotel.
Con Face2travel, All accesses and points of sale in the hotel will recognize the guest and their identification will be their face., even, You can charge all the drinks you make inside the premises to your room.
“The hotel customer usually travels for business or to spend a few days relaxing on vacation., so the last thing they want is to wait to check in and out or pay for cafeteria service.
They search, above all, comfort and practicality, so our technology helps meet those demands and personalize the stay, differentiating the establishment from its competition and making the guest return and recommend the hotel”, says Juan Pablo Yagüe.
Besides, adds the general director of Serban Biometrics, “thinking big is what has led us, in collaboration with other large companies, a crear Face2travel. This solution is totally necessary for a sector that is increasingly competitive and demands differentiation through technology.. In addition to comfort and safety, “The advantages offered by biometrics make Face2travel the best ally for the sector to continue growing in a situation like the current one”.
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