Hypervsn creates the first holographic assistant for the banking sector

The Commercial Bank of Slovakia First Group Bank AG has installed a Hypervsn Wall, composed of eight units, To generate the virtual assistant ‘Vesna’ at his Bratislava branch.

Slovenská sporiteľňa, which is part of the First Group Bank AG And it is the largest commercial bank in Slovakia, has opted for the holographic technology of Hypervsn With a chatbot or virtual assistant, so -called Vesna, programmed to answer 150 Questions and scenarios.

This innovative 3D holographic solution It is generated with a Hypervsn Wall of eight units, installed by Choice, Partner of the Technological Company in this country, EN LA SUCURSAL de Slovensko sporiteľňa en El Centro Niva de Bratislava.

Vesna It is the first virtual bank assistant who has a holographic visual form. Advisers customers on matters related to accounts, The cards, investments and on George, El Sistema de Banca Electrónica de Slovenská sporiteľňa.

At the moment, Vesna has the capacity to cover 150 scenarios and questions, While the forecast is to gradually add, so that it can cover all financial areas that interest users.

To offer this innovative service, Vesna Combine different technologies, In addition to the holographic, Like automatic learning, Text conversion in voice and voice recognition. The microphones and speakers installed in the branch can detect voice orders so that this virtual bank assistant can understand the question and answer it correctly and instantly.

Vesna It is Morena, He has green eyes, It carries a blue suit and its appearance is not random. Both appearance and behavior are the result of the work of a team of neuromarketing experts, Psychology and design. Besides, Thousands of Slovaks participated in a survey, sharing your ideas about the aspect and body language that you should have.

The main advantage of this holographic assistant for the banking sector is that it can answer the most frequent questions of numerous clients at the same time, While bank employees can devote their time to deal with more complicated customers. It also helps improve customer experience and create the illusion of a normal conversation in this environment with a real person.

As explained Matej Sulgan, General Director of Optio, “We have spent almost two years developing this project. During the first month, Vesna responded to 10.000 customer questions, And we expect even greater results with the passage of this project to Hypervsn Smartv (More details in Digital off), that will accelerate the response process ".

The Slovenská Sporiteľňa initiative “is showing us how the future of banking in metovers can be and, Due to its success, They also have plans to implement this solution in other branches in the near future ”, Sulgan emphasizes.

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