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Schiphol Airport completes its omnichannel strategy with a network of interactive kiosks

Nine information points have been installed in the terminal, Designed with a PCAP touch screen 32 inches, barcode scanner, microphone, speakers and a webcam that makes video calls easy.

Prestop and Econocom at Schiphol Airport

He Schiphol Airport in Amsterdam is using new communication channels to help improve the traveler's experience and that they can contact them the 24 hours of the days, either by phone, email, chat or social networks like WhatsApp, Facebook (Messenger), Twitter and Instagram.

Prestop and Econocom at Schiphol AirportAdded to this omnichannel strategy is the incorporation of digital signage solutions that have been installed in various locations of the terminal..

Specifically, These are interactive self-service information points that allow users to search for flight information, for example by scanning your ticket, and that they can contact a Schiphol employee through this support.

The realization of this project has been carried out by the companies Transfer y BIS/Econocom, who have been in charge of advice, design, production and installation of information kiosks.

Prestop and Econocom at Schiphol AirportNine information points have been installed in the terminal with applications that allow you to search for flight information and consult maps, as well as request the help of an airport employee through a video call.

Prestop has designed these kiosks in steel and they are covered with HI-MACS. They have a PCAP touch screen 32 inches and incorporate a barcode scanner, microphone, speakers and a webcam that facilitates video calling.

Information is displayed on the screen securely thanks to the software SiteKiosk.

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