Samsung Kiosk improves the digital experience of Cafe Gratitude customers

This well-known Brunei property (Borneo) has integrated the solution Samsung Kiosk, with the 24" KM24A model, so that customers can place and pay for their orders easily and quickly; get points from promotions and continue enjoying the experience offered by the place.

As the trend of contactless shopping has increased in recent years as a result of the pandemic, digital kiosks have quickly become a widely used element in the retail and hospitality sector.

In this line, those responsible for Cafe Gratitude, a well-known hotel establishment in Brunei, has wanted to offer a modern and fluid experience to its customers in the space of its cafeteria, installing a digital kiosk solution that allows them to manage and pay for their orders quickly, efficient and safe, without diminishing your comfort in this environment.

After requesting Samsung's help and expertise in high-performance and reliable digital kiosk solutions, Cafe Gratitude has installed the system Kiosk, specifically the km24A model of 24″ and FHD resolution.

This modular design system provides the functionality required to support a variety of payment options, including credit card, barcode, QR code and NFC. also contains an internal printer module, eliminating additional payment peripherals, with quick and easy maintenance.

For regular guests of the establishment, Samsung Kiosk also provides them with the possibility to earn points and promotions, that can be credited directly to your mobile phone number, rewarding your brand loyalty and new sales opportunities with new users.

This versatile range of options is based on the SoC technology from Samsung, that allows the product to work without the need for an external computer. With only 73,3 cm of height without support and 23,6 cm depth, KM24A's design integrates seamlessly with the aesthetics of the property.

In addition, this digital kiosk offers flexible installation, either on a countertop; with bracket or wall mount, saving space by not needing a media player; one of the requirements of those responsible for Cafe Gratitude, who needed a compact system.

The owners were also well aware of controlling the spread of bacteria., given the number of people who touch the screen every day, particularly now with the spread of the virus, and the system incorporates antimicrobial coating technology with UL certification from Samsung, with a zinc-based additive verified to inhibit microbial growth during customer interactions.

In addition to offering crisp and clear images of your products and promotions to attract the attention of customers and create additional sales opportunities, since the installation of Samsung Kios has doubled the orders of its drinks premium, generating more revenue and positive customer feedback on the variety of options available.

As the owner of Cafe Gratitude explains, Boeun Kim, "The digital kiosk has eliminated the need to monitor activities such as ordering and paying, so we have more time for really productive work, how to develop new menus. Our daily routine has become incredibly simple with the kiosk.".

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